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Resources

Looking for information or advice? We can guide you in the right direction. Here you can browse various provincial resources and supports available to BC seniors and those who support them.

Resources

BC211

BC211 is a free and confidential service that connects people to helpful and vital resources in their community. They provide information and referrals to a broad range of community, government, and social services that assist with: basic needs like food and shelter, mental health and addictions support, legal and financial assistance, support for seniors, and much more.

Contact information

  • Phone (or text): 2-1-1
  • Email: Submit your inquiry by email to receive a response within 24 hours by clicking here


  • BC Housing Seniors' Supportive Housing Program

    The Seniors’ Supportive Housing Program through BC Housing provides housing and support services to older adults, seniors and people with disabilities. The Program assists low-income British Columbians who are 55 years of age or older, and people of any age who have a disability or diminished ability.

    Contact information

  • Phone: 604-433-2218, or toll-free from anywhere in B.C. at 1-800-257-7756


  • Local Home & Community Care Office

    Those seeking publicly subsidized services such as home support, long-term care, adult day programs or assisted living can contact their local home and community care office to find out if they are eligible.

    Contact information

  • Phone: Contact numbers differ by location, find local numbers by health authority by clicking here


  • Shelter Aid for Elderly Renters

    The Shelter Aid for Elderly Renters (SAFER) program helps make rents affordable for BC seniors with low to moderate incomes. SAFER provides monthly cash payments to subsidize rents for eligible BC residents who are age 60 or over.

    Contact information:

  • Phone: 604-433-2218, or toll-free from anywhere in B.C. at 1-800-257-7756
  • British Columbia Bereavement Helpline

    The Bereavement Helpline is a free and confidential service that connects the public to grief support services within the province of BC. You can call the BC Bereavement Helpline and speak with one of their caring volunteers for information on their bereavement support groups, agencies, and peer-based support.

    Contact information

  • Phone: 604-738-9950 or toll-free at 1-877-779-2223
  • Email: contact@bcbh.ca


  • Caregiver Support Line (Operated by Family Caregivers of BC)

    Family Caregivers of BC (FCBC) is a provincial, not-for-profit that proudly and compassionately supports over one million people in British Columbia who provide physical and/or emotional care to a family member, friend, or neighbour. FCBC supports caregivers by providing access to information, education and supports so that caregivers feel more confident and successful in their important role, including one-on-one emotional support, caregiver support groups, health care system navigation, and free educational resources. Click here to learn more about our resources for caregivers.

    Contact information

  • Phone: Toll-free at 1-877-520-3267


  • First Link® Dementia Helpline (Operated by the Alzheimer Society of BC)

    The First Link® Dementia Helpline is for anyone affected by dementia, whether professionally or personally. Helpline staff and volunteers give people the support they need, when they need it.

    Contact information

  • Phone: Toll free at 1-800-936-6033


  • Parkinson Society BC

    Parkinson Society BC (PSBC) staff are committed to offering support, sharing reliable information and providing education for people with Parkinson's, caregivers and healthcare professionals. You can call the PSBC information line to connect with one of their support services team members.

    Contact information

  • Phone: Toll-free at 1-800-668-3330
  • BC Cancer Agency

    The BC Cancer Agency offers various services and support programs to cancer patients and family members.

    Learn more by clicking here.


    First Link® Dementia Helpline (Operated by the Alzheimer Society of BC)

    The First Link® Dementia Helpline is for anyone affected by dementia, whether professionally or personally. Helpline staff and volunteers give people the support they need, when they need it.

    Contact information

  • Phone: Toll free at 1-800-936-6033


  • Parkinson Society BC

    Parkinson Society BC (PSBC) staff are committed to offering support, sharing reliable information and providing education for people with Parkinson's, caregivers and healthcare professionals. You can call the PSBC information line to connect with one of their support services team members.

    Contact information

  • Phone: Toll-free at 1-800-668-3330
  • Advance Care Planning Canada

    Advance Care Planning Canada's website highlights the latest news, updates, activities, and events regarding advance care planning across the advance care planning community in Canada. While providing these updates, they also provide a repository of resources and tools developed for individuals and families to assist them in making the appropriate decision regarding their end of life care.

    Learn more by clicking here.


    HealthLink BC - Advance Care Planning

    Advance care planning is the process of thinking about and writing down your wishes or instructions for present or future health care treatment in the event you become incapable of deciding for yourself. HealthLink BC provides information and resources about advance care planning in BC, including tools to get started making a plan.

    Learn more by clicking here.


    BC211

    211 is a free and confidential service that connects people to helpful and vital resources in their community. They provide information and referrals to a broad range of community, government, and social services that assist with: basic needs like food and shelter, mental health and addictions support, legal and financial assistance, support for seniors, and much more.

    Contact information

  • Phone (or text): 2-1-1
  • Email: Submit your inquiry by email to receive a response within 24 hours by clicking here.


  • Nidus

    Nidus provides education, support, and assistance to British Columbians with personal planning. Nidus also operates a centralized Registry for personal planning documents in partnership with Juricert Inc. of the Law Society of British Columbia.

    Contact information

  • Email (Nidus Resource Centre): info@nidus.ca
  • Email (Personal Planning Registry): registry@nidus.ca


  • People's Law School

    People's Law School is a non-profit society in BC, dedicated to making the law accessible to everyone. People's Law School provides free legal education and information to help people effectively deal with the legal problems of daily life.

    Learn more by clicking here.

    Seniors Abuse and Information Line (Operated by Seniors First BC)

    The province-wide and confidential Seniors Abuse and Information Line (SAIL) is a safe place for older adults and those who care about them to talk to a trained intake worker about abuse or mistreatment, receive information and support about issues that impact the health and well-being of an older adult. SAIL intake workers are trained to provide a listening, non-judgmental and supportive ear and provide resources, referrals to their free internal programs and support.

    Seniors First BC also offers pro bono legal services to eligible older adults residing in BC on a wide range of legal matters, through their Elder Law Clinic. Individuals can be connected to this service by calling the SAIL line.

    Contact information

  • Phone: 604-437-1940, or toll-free at 1-866-437-1940
  • 1800SUICIDE

    The 1800SUICIDE (1-800-784-2433) network has supported tens of thousands of callers throughout BC ensuring that people have access to skilled suicide assessment and intervention when they need it most. ​The focus is on answering and supporting suicide-related calls. Crisis line workers use evidence-based techniques and a province-wide Emergency Resource Database to support callers. When needed, crisis line workers are able to provide intervention through emergency mental health teams and other emergency services.

    Contact information

  • Phone: 1-800-784-2433 (1800SUICIDE)


  • 310Mental Health Support

    310Mental Health Support (310-6789) is the toll-free provincial access to emotional support, information and resources specific to mental health.

    Contact information

  • Phone: 310-6789 (no need to dial area code)


  • BC211

    211 is a free and confidential service that connects people to helpful and vital resources in their community. They provide information and referrals to a broad range of community, government, and social services that assist with: basic needs like food and shelter, mental health and addictions support, legal and financial assistance, support for seniors, and much more.

  • Phone (or text): 2-1-1
  • Email: Submit your inquiry by email to receive a response within 24 hours by clicking here.


  • British Columbia Bereavement Helpline

    The Bereavement Helpline is a free and confidential service that connects the public to grief support services within the province of BC. You can call the BC Bereavement Helpline and speak with one of their caring volunteers for information on their bereavement support groups, agencies, and peer-based support.

    Contact information

  • Phone: 604-738-9950, or toll-free at 1-877-779-2223
  • Email: contact@bcbh.ca


  • Office of the BC Ombudsperson

    The Office of the BC Ombudsperson assists with and investigate complaints from members of the public about the administration of government programs and services. Whether it’s a delay in receiving service or a disagreement with a decision made, they impartially listen and work to find fair solutions to problems that come to them. Their services are free and confidential.

    Contact information

  • Phone: 1-800-567-3247
  • Email: info@bcombudsperson.ca (general inquiries only*)

  • *If you wish to file a complaint, please click here.


    Office of the Seniors Advocate

    The Office of the Seniors Advocate (OSA) monitors and analyzes seniors services and issues in BC, and makes recommendations to government and service providers to address systemic issues. The OSA also provides information and referrals for individuals who are navigating seniors services and tracks their concerns, which helps inform future work. The services which the OSA monitors are in five key areas: health care, housing, income supports, community supports and transportation.

  • Phone: 250-952-3181, or toll-free at 1-877-952-3181
  • Email: info@seniorsadvocatebc.ca


  • Patient Care Quality Office

    The Patient Care Quality Office is available to assist individuals looking to file formal complaints about the quality of publicly subsidized health care services, after all other avenues for resolution have been exhausted.

    Contact information

  • Phone: Phone numbers vary depending on health authority. A directory of phone numbers can be found by clicking here.


  • Public Guardian and Trustee

    The Public Guardian and Trustee (PGT) helps protect the legal, financial, personal and health care interests of adults who require assistance in decision making. When the PGT receives reports or allegations of financial abuse, neglect or self neglect, their staff will gather information and determine if further investigation is required.

    Contact information

  • Phone: 604-660-4444
  • Email: Click here to email the PGT (general enquiries only*).


  • *If you have concerns about the financial and legal affairs of a vulnerable adult and would like to make a report, you can submit a referral form via the PGT website by clicking here.


    Seniors Abuse and Information Line (Operated by Seniors First BC)

    The province-wide and confidential Seniors Abuse and Information Line (SAIL) is a safe place for older adults and those who care about them to talk to a trained intake worker about abuse or mistreatment, receive information and support about issues that impact the health and well-being of an older adult. SAIL intake workers are trained to provide a listening, non-judgmental and supportive ear and provide resources, referrals to their free internal programs and support.

    Seniors First BC also offers pro bono legal services to eligible older adults residing in BC on a wide range of legal matters, through their Elder Law Clinic. Individuals can be connected to this service by calling the SAIL line.

    Contact information

  • Phone: 604-437-1940, or toll-free at 1-866-437-1940


  • Seniors Distress Line (Operated by The Crisis Centre of BC)

    The Crisis Centre of BC is dedicated to providing help and hope to individuals, organizations, and communities. Their Distress Services programs provide support to vulnerable individuals across BC. Services are delivered by highly trained volunteers and paid responders who provide non-judgmental emotional support through risk assessment, collaborative safety planning, and short-term follow-up by phone. They also engage in emergency rescue services as needed.

    Contact information

  • Phone: 604-872-1234
  • Chat: www.CrisisCentreChat.ca
  • 310Mental Health Support

    310Mental Health Support (310-6789) is the toll-free provincial access to emotional support, information and resources specific to mental health.

    Contact information

  • Phone: 310-6789 (no need to dial area code)


  • HealthLink BC

    HealthLink BC provides reliable non-emergency health information and advice in BC. Information and advice is available by telephone, the HealthLink BC website, a mobile app and a collection of print resources. Through HealthLink BC's programs and services, you can get the information you need to make decisions for yourself and those you care for.

    Contact information

  • Phone: 8-1-1 toll-free in BC or for the deaf and the hard of hearing, contact by using Video Relay Services* (VRS) or Teletypewriter Relay Services** (TTY).


  • *The Video Relay Services (VRS) provides sign language interpretation. It is free for registered deaf, hard of hearing or speech-impaired Canadians who use sign language. VRS is available when making telephone calls using Internet and cell-phone technology. Click here to visit Video Relay Services to sign up and give them the number 604-215-5101 to call HealthLink BC.

    **To access TTY, dial 7-1-1. A TTY relay service call allows a person with a hearing or speech disability to reach a relay operator who facilitates a call with 8-1-1.

    Your Dental Health™

    Your Dental Health™ is a public education program of the BC Dental Association (BCDA) providing general dental health information*. Information presented on this website does not in any way replace the advice of your dentist, dental specialist or other health professionals.

    You can find a list of reduced cost clinics located across the province on Your Dental Health™ , available to eligible low-income BC residents. Learn more by clicking here.

    Contact information

  • Phone: 604-736-7202, or toll-free at 1-888-396-9888
  • Email: info@yourdentalhealth.ca


  • *Information presented on this website does not in any way replace the advice of your dentist, dental specialist or other health professionals.
    Ability411 (Operated by CanAssist)

    Ability411 is a web-based service that provides practical information about assistive technologies and equipment to BC seniors, their family members and their health providers. Ability411 enables seniors and the people who care for them to ask for help in identifying effective commercial technologies in cases where they are unable to find an appropriate solution on their own. The website also allows users to browse questions posed by other visitors, along with the answers they received.

    Contact information*

  • Email: To ask a question, you can submit an enquiry form on Ability411's website by clicking here.


  • *Please note that Ability411 is an online service for residents of BC – they are unable to accept phone calls. If you do not have access to email, please call 8-1-1 (or for those with difficulty hearing, call 7-1-1) toll-free in BC to reach HealthLink BC, the Province of BC’s 24-hour health information service. A health services navigator will answer your call and may act as an intermediary between you and Ability411.


    BC211

    211 is a free and confidential service that connects people to helpful and vital resources in their community. They provide information and referrals to a broad range of community, government, and social services that assist with: basic needs like food and shelter, mental health and addictions support, legal and financial assistance, support for seniors, and much more.

  • Phone (or text): 2-1-1
  • Email: Submit your inquiry by email to receive a response within 24 hours by clicking here.


  • BC Seniors' Guide

    The BC Seniors' Guide is a book-style compilation of information and resources to help us all plan for and live a healthy lifestyle as we age. It includes information on provincial and federal programs, with sections on benefits, health, lifestyle, housing, transportation, finances, safety and security, and other services.

    You can download the PDF version of the guide (great for printing at home), read it online, or order a hard copy by clicking here.


    Better at Home (Operated by United Way)

    Better at Home is a program that helps seniors with simple non-medical, day-to-day tasks so that they can continue to live independently in their own homes and remain connected to their communities.

    Better at Home services vary from community to community. They are designed to complement existing services and are based on the unique needs of local seniors, such as light yard work, snow shoveling, grocery shopping, transportation, or just a friendly visit.

    Older adults who receive Better at Home services may pay a fee based on their income. Some services may be free. These fees-for-service are fed back into the local program in order to serve more seniors.

    Contact information

  • Phone: Contact numbers differ by location, find local numbers by community by clicking here.


  • Memorial Society of BC

    The Memorial Society of BC provide independent information about reasonably priced or discounted funeral services, and the end of life choices available to residents of BC.

    Contact information

  • Phone: 604-733-7705, or toll-free at 1-888-816-5902
  • Email: admin@memorialsocietybc.org


  • Seniors Abuse and Information Line (Operated by Seniors First BC)

    The province-wide and confidential Seniors Abuse and Information Line (SAIL) is a safe place for older adults and those who care about them to talk to a trained intake worker about abuse or mistreatment, receive information and support about issues that impact the health and well-being of an older adult. SAIL intake workers are trained to provide a listening, non-judgmental and supportive ear and provide resources, referrals to their free internal programs and support.

    Seniors First BC also offers pro bono legal services to eligible older adults residing in BC on a wide range of legal matters, through their Elder Law Clinic. Individuals can be connected to this service by calling the SAIL line.

    Contact information

  • Phone: 604-437-1940, or toll-free at 1-866-437-1940