Resources

Looking for information or advice? We can guide you in the right direction. Here you can browse the resources and supports available for B.C. seniors.

BC Housing


Seniors’ supportive housing is a type of independent living available through the BC Housing Seniors Supporting Housing Program. The program provides low-income seniors and people with disabilities with accessible housing with supports. You can find out more here.


Contact information:


Contact Name: Housing Assistance

Phone: 604-433-2218

Or phone toll-free: From anywhere in B.C. at 1-800-257-7756

 


 

 

Local Home and Community Care Office

People seeking publicly subsidized services such as home support, long-term care, adult day programs or assisted living can contact their local home and community care office to find out if they are eligible.

Contact information:


Contact numbers differ by location, find local numbers here.

 

 

 


 

Shelter Aid for Elderly Renters (SAFER)

The SAFER program helps make private market rents more affordable by providing monthly cash subsidies for eligible B.C. seniors with low to moderate incomes, including singles, couples and those sharing a unit. Find out more about the program and whether you are eligible here.

Contact information:


Contact Name: SAFER

Phone: 604-433-2218

Or phone toll-free: From anywhere in B.C. at 1-800-257-7756

 

British Columbia Bereavement Helpline

The Bereavement Helpline is available for people who are grieving a loss and looking for bereavement support. The B.C. Bereavement Helpline is a free, confidential and anonymous service that connects the public to grief support services within the province. Please call the helpline and speak with one of their caring volunteers for more information on their support groups, agencies and peer-based support, available Monday to Friday from 9 a.m. to 5 p.m.

Contact information:

Phone: 604-738-9950

Or phone toll-free: 1-877-779-2223

Email: contact@bcbh.ca





Caregiver Support Line (Operated by Family Caregivers of British Columbia)

The Caregiver Support Line is available Monday to Friday from 8:30 a.m. to 4:00 p.m. for family caregivers who are seeking support, information or assistance with health care navigation.

Contact information:

Phone toll-free: 1-877-520-3267



First Link® Dementia Helpline
(Operated by the Alzheimer Society of B.C.)
The First Link® Dementia Helpline is for anyone affected by dementia, including caregivers. Helpline staff and volunteers give people the support they need, when they need it.

The First Link® Dementia Helpline is available to provide information and support any time Monday to Friday, 9 a.m. to 4 p.m.

Contact information:

Phone toll-free:

  • English: 1-800-936-6033
  • Cantonese and Mandarin: 1-833-674-5007
  • Punjabi: 1-833-674-5003


  • Parkinson Society British Columbia
  • The Parkinson Society British Columbia offers support services, such as one-on-one consultations, counselling, resources, education, support groups and more.


Contact information:

Phone: 604-662-3240
Or phone toll-free: 1-800-668-3330

BC Cancer Agency
The BC Cancer Agency is available to support people affected by cancer who are seeking access to support, resources or information on treatment options.

Contact information:

Contact information varies depending on city. A directory for local centres and clinics across B.C. can be found here.


First Link® Dementia Helpline (Operated by the Alzheimer Society of B.C.)

The First Link® Dementia Helpline is for anyone affected by dementia, including caregivers. Helpline staff and volunteers give people the support they need, when they need it.

The First Link® Dementia Helpline is available to provide information and support any time Monday to Friday, 9 a.m. to 4 p.m.

Contact information:

Phone toll-free:
English: 1-800-936-6033
Cantonese and Mandarin: 1-833-674-5007
Punjabi: 1-833-674-5003


Parkinson Society British Columbia
Parkinson Society British Columbia offers support services, such as one-on-one consultations, counselling, resources, education, support groups and more.

Contact information:

Phone:
604-662-3240
Or phone toll-free: 1-800-668-3330

Canadian Centre for Elder Law
The Canadian Centre for Elder Law (CCEL) carries out work focused on issues of interest to older adults, including providing materials and support for outreach and public information as it relates to the law. Resources including publications, elder abuse resources, webinars and videos can be found on their website here.

Contact information:

Phone: 604-822-0142
E-mail: bcli@bcli.org


HealthLink BC – Advance Care Planning

In B.C., information is available through HealthLink BC wherever you want it, any time of the day or night, every day of the year, to help you make decisions for yourself and those you care for.

In B.C., advance directives, which are legal documents, are a legal option for all capable adults who want to do advance care planning. To learn more about advance care planning in B.C., including tools to get started planning, visit the HealthLink BC Advance Care Planning page here.

Contact information:

Phone toll-free: Call 8-1-1 in B.C., or call 7-1-1 for the deaf and the hard of hearing in B.C.

You can speak with a health service navigator, who can also connect you with a:
Registered nurse any time, every day of the year;
Registered dietitian, Monday to Friday from 9 a.m. to 5 p.m.
Qualified exercise professional from Monday to Friday from 9 a.m. to 5 p.m.
Pharmacist, daily from 5 p.m. to 9 a.m.

Translation services are available in more than 130 languages.


Nidus
Nidus is a helpful resource available to people seeking public legal education, information and advice on personal planning and related matters.

Nidus also operates a centralized Registry for personal planning documents in partnership with Juricert Inc. of the Law Society of British Columbia.

Contact information:

Phone: 604-408-7414
Email: info@nidus.ca

Or, you can get personal attention and help with your specific situation by booking a phone appointment.


People’s Law School
The People’s Law School is dedicated to making the law accessible to everyone, providing free education and information to help people effectively deal with the legal problems of daily life, including wills & estates, advanced planning and health related matters as they relate to the law.

Contact information:

Phone: 604-331-5400
Email: info@peopleslawschool.ca


Seniors Abuse and Information Line (Operated by Seniors First BC)

Assists older adults and who support them who are dealing with abuse or mistreatment as well as assistance to navigate systems that impact older adults. Services are provided through a helpline, victim services, legal advocates and an elder law clinic. Information and training on abuse prevention is also provided through educational and outreach programs.

Callers will be connected to an intake worker who can provide resources, referrals to free programs and other support, available 7 days a week (excluding holidays) from 8:00 a.m. to 8:00 p.m. Language interpretation is available Monday to Friday from 9:00 a.m. to 4:00 p.m.

Contact information:

Phone: 604-437-1940
Or phone toll-free: 1-866-437-1940
Email: info@seniorsfirstbc.ca

TTY Teletype for the deaf who have access to TTY equipment:

Phone 604-428-3359 or toll-free at 1-855-306-1443.


Speak Up

People looking for help completing an advance care plan which outlines their wishes about health care decisions can get started through an interactive workbook on the Speak Up Campaign’s website here.

Contact Information:

Email: You can contact the Speak Up team via the online contact form on their website here.

BC Association of Community Response Networks
The BC Association of Community Response Networks supports local Community Response Networks to facilitate prevention and education initiatives to help end abuse, neglect and self-neglect of adults in BC.

Contact information:

Contact information varies by community. You can view the Community Response Network directory here.

British Columbia Bereavement Helpline
The Bereavement helpline is available for people who are grieving a loss and looking for bereavement support.

The B.C. Bereavement Helpline is a free, confidential and anonymous service that connects the public to grief support services within the province. Please call the helpline and speak with one of their caring volunteers for more information on their bereavement support groups, agencies and peer-based support, available Monday to Friday from 9 a.m. to 5 p.m.

Contact information:

Phone: 604-738-9950
Or phone toll-free: 1-877-779-2223
Email: contact@bcbh.ca

Mental Health Support Line
The Mental Health Support Line is available for people who need emotional support, information and resources specific to mental health in B.C. The service is available 24/7.

Contact information:

Phone toll-free: 310-6789 (no need to dial an area code).

Office of the Ombudsperson
The Office of the Ombudsperson can help determine whether B.C. provincial and local public authorities have acted fairy and reasonably – and whether their actions and decisions were consistent with relevant legislation, policies and procedures.

Contact information:

Phone (Victoria): 250-387-5855
Or phone toll-free: 1-800-567-3247
Email: info@bcombudsperson.ca 

Office of the Seniors Advocate

The Office of the Seniors Advocate monitors and analyzes seniors services and issues in B.C., and makes recommendations to government and service providers to address systemic issues.

Contact information:

Phone (Victoria): 250-952-3181
Or phone toll-free: 1-877-952-3181
Email: info@seniorsadvocatebc.ca 

Patient Care Quality Office
The Patient Care Quality Office is available to assist people looking to file formal complaints about the quality of publicly subsidized health care services, after all other avenues for resolution have been exhausted.

Contact information:

Phone numbers vary depending on health authority. A phone number directory can be found here.

Public Guardian and Trustee
The Public Guardian and Trustee helps protect the legal, financial, personal and health care interests of adults to require assistance in decision making. This resource is available for those who have concerns about the abuse or neglect of an older adult, including financial abuse or neglect.

Contact information:

Phone (Vancouver): 604-660-2421
Phone (Victoria): 250-387-6121
Or phone toll-free: 1-800-663-7867

*Toll-free calling is available through Service BC. After dialling the appropriate number for your area, request to be transferred to the Public Guardian and Trustee.

Seniors Abuse and Information Line (Operated by Seniors First BC)
The Seniors Abuse and Information Line assists older adults and the people who support them who are dealing with abuse or mistreatment as well as assistance to navigate systems that impact older adults. Services are provided through a helpline, victim services, legal advocates and an elder law clinic. Information and training on abuse prevention is also provided through educational and outreach programs.

Callers will be connected to an intake worker who can provide resources, referrals to free programs and other support, available 7 days a week (excluding holidays) from 8:00 a.m. to 8:00 p.m. Language interpretation is available Monday to Friday from 9:00 a.m. to 4:00 p.m.

Contact information:

Phone: 604-437-1940
Or phone toll-free: 1-866-437-1940
Email: info@seniorsfirstbc.ca

TTY Teletype for the deaf who have access to TTY equipment:

Phone 604-428-3359 or toll-free at 1-855-306-1443.


Seniors’ Distress Line (Operated by The Crisis Intervention and Suicide Prevention Centre of BC)
The Seniors’ Distress Line provides telephone support from a trained volunteer on topics specific to older adults, such as suicide retirement, stress, relocation, loss of a loved one, physical or mental health issues, emotional support, or help working through a problem.

The Seniors’ Distress Line is available 24 hours a day, 7 days a week. Online chat service for adults over 25 years old are also available daily from 12:00 p.m. to 1:00 a.m.

Contact information:

Phone: 604-872-1234
Chat: www.CrisisCentreChat.ca

Ability411 (Operated by CanAssist)
Ability411 is a web-based service that provides practical information about assistive technologies and equipment to help guide B.C seniors, their family members and their health providers.

Contact information:

  • To ask a question about technologies and related services:
    Please fill out our 
    Ask a question form

  • For all other inquiries:
    Send an email to 
    ability411@uvic.ca

  • By phone:
    Please note that Ability411 is an online service for residents of British Columbia – they are unable to accept phone calls. If you do not have access to email, please call 8-1-1 (or for those with difficulty hearing, call 7-1-1) toll-free in BC to reach HealthLink BC, the Province of British Columbia’s 24-hour health information service. A health services navigator will answer your call and may act as an intermediary between you and Ability411.
     

BC211
A free and confidential service for people seeking information and referrals to community, government or social services in B.C.

Contact information:

Phone: Dial 2-1-1 on Vancouver Island/Gulf Islands and in the Metro Vancouver, Fraser Valley, Squamish-Lillooet, and Sunshine Coast regional districts to talk with an Information & Referral Specialist. This service is multilingual and available 24/7.

  • Access for the Deaf/Hard of Hearing community in B.C. is available by dialing 604-875-0885.

Text: Text the name of your city to 2-1-1 on Vancouver Island/Gulf Islands and in the Metro Vancouver, Fraser Valley, Squamish-Lillooet, and Sunshine Coast regional districts to chat with an Information & Referral Specialist. This service is available 7 days a week between the hours of 8:00 a.m. and 11:00 p.m.

Email: Submit a contact form on their website here and they will reply within 24 hours with information, options and referrals.

Chat: Click here to chat with an Information & Referral Specialist from anywhere in BC. This service is available 7 days a week between the hours of 8:00 a.m. and 11:00 p.m.

 

BC Association of Community Response Networks
The BC Association of Community Response Networks supports local Community Response Networks to facilitate prevention and education initiatives to help end abuse, neglect and self-neglect of adults in BC.

Contact information:

Contact information varies by community. You can view the Community Response Network directory here.

 

BC Seniors’ Guide
For people seeking information and resources on benefits, healthy living, health services, housing, transportation, personal security, finances, and other services. There is a listing directory at the end of the guide, and questions in each section to consider as you plan to remain as healthy and independent as possible as you grow older.

Online guide.

 

Better at Home (Operated by United Way)
The Better at Home program is available to eligible seniors who require some assistance with simple day-to-day tasks, such as light yard work, snow shovelling, grocery shopping, transportation, or just a friendly visit. Better at Home is a program that helps seniors continue to live independently in their own homes and remain connected to their communities.

Older adults who receive Better at Home services may pay a fee based on their income. Some services may be free.

Contact information:

Contact information varies by community. You can view the community directory here.

 

HandyDART
HandyDART is a door-to-door, shared ride service for passengers with disabilities who are unable to use conventional public transit without assistance. The driver will come to your home, help you board the vehicle, and get you to the door of your destination safely.

If you have a physical, sensory, or cognitive disability and are unable to use conventional public transit without assistance, you may be eligible to use HandyDART. Learn more here.

Contact information:

Phone: 604-953-3680

 

Memorial Society of British Columbia
The Memorial Society of British Columbia is available to provide information and education regarding the planning of reasonably priced or discounted funeral services, and the end of life choices available to residents of B.C.

Contact information:

Phone: 604-733-7705
Or phone toll-free: 1-888-816-5902

Email: mail@memsoc.org

 

Seniors Abuse and Information Line (Operated by Seniors First BC)
The Seniors Abuse and Information Line assists older adults and the people who support them who are dealing with abuse or mistreatment as well as assistance to navigate systems that impact older adults. Services are provided through a helpline, victim services, legal advocates and an elder law clinic. Information and training on abuse prevention is also provided through educational and outreach programs.

Callers will be connected to an intake worker who can provide resources, referrals to free programs and other support, available 7 days a week (excluding holidays) from 8:00 a.m. to 8:00 p.m. Language interpretation is available Monday to Friday from 9:00 a.m. to 4:00 p.m.

Contact information:

Phone: 604-437-1940
Or phone toll-free: 1-866-437-1940

Email: info@seniorsfirstbc.ca

TTY Teletype for the deaf who have access to TTY equipment:

Phone 604-428-3359 or toll-free at 1-855-306-1443.

HealthLink BC
For those seeking non-emergency health information and advice in B.C. Information and advice is available by telephone, website, a mobile app and a collection of print resources. Through their programs and services, you can get the information you need to make decisions for yourself and those you care for. Information is available through HealthLink BC wherever you want it, any time of the day or night, every day of the year.

Visit the HealthLink BC website to learn more.

Contact information:

Phone toll-free: Call 8-1-1 in B.C., or call 7-1-1 for the deaf and the hard of hearing in B.C.

You can speak with a health service navigator, who can also connect you with a:
Registered nurse any time, every day of the year;
Registered dietitian, Monday to Friday from 9 a.m. to 5 p.m.
Qualified exercise professional from Monday to Friday from 9 a.m. to 5 p.m.
Pharmacist, daily from 5 p.m. to 9 a.m.

Translation services are available in more than 130 languages.



Mental Health Support Line
The Mental Health Support Line is available for people who need emotional support, information and resources specific to mental health in B.C. The service is available 24/7.

Contact information:

Phone toll-free: 310-6789 (no need to dial an area code).



Your Dental Health
People seeking reduced cost dental services in B.C. can find a directory of available dental clinics here.

Your Dental Health (TM) is a public education program of the British Columbia Dental Association (BCDA) providing general dental health information.

Contact information:

Phone: 604-736-7202
Or phone toll-free: 1-888-396-9888
Email: info@yourdentalhealth.ca

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